Orders are processed on the basis of:
a) materials provided by the customer, which should comply with the requirements as set forth in the technical specification.
We reserve the right to refuse to process an order, if objections arise as to the quality of the provided production materials, lack of diligence in their preparation or failure to comply with our technical requirements.
Materials in formats other than specified may be acceptable subject to prior arrangements.
b) An order submitted by a Customer shall include the following:
a) Detailed quotes are drafted on the basis of quote requests which contain parameters for the requested goods and services. Please forward your quote request correspondence to: firstname.lastname@example.org
b) Quotes shall remain valid for seven days from the date they were drawn up and sent out.
A precise and binding order delivery time shall be determined once we receive all production materials and following the customer’s approval of test prints.
Order lead times also depend on the current workload.
Goods may be delivered even within 1 working day. However, the given courier company is responsible for observing delivery times. Therefore, Karoprint shall not be liable for late deliveries attributable to the courier company.
a) Expected lead times are provided to the customer together with the estimated cost breakdown. The final order delivery dates are determined once the customer approves all materials for production.
b) In the event of force majeure, and in particular:
a) Within Poland the goods shall be delivered by courier companies. The delivery costs shall be borne by the buyer.
b) The delivery costs are not taken into account in a quote unless specified in the detailed quote drawn up on the basis of a request.
c) Karoprint shall not be liable for late deliveries attributable to the given courier company.
d) Collection in person is only possible subject to a payment made by bank transfer in advance of the collection date.
Available payment options:
Quality control of your finished goods should be performed at the customer’s address (or at any other location convenient for the customer).
Karoprint does not permit print quality control to take place within its premises.
a) Complaints shall be considered within 7 days of delivering the goods subject to the complaint to Karoprint.
b) In most cases, production defects cannot be remedied. Thus, justified complaints shall be settled by producing the goods and services subject to the complaint once again or by a refund of the amount paid for the goods and services subject to the complaint within 14 days of complaint acceptance.
c) The ordering party shall deliver the goods subject to the complaint to Karoprint’s address at its own cost.
d) If the complaint is to be settled by a subsequent performance of the order and production of goods free of defects, then the goods shall be sent to the customer at Karoprint’s cost.
e) Subsequent production of the goods and services subject to the complaint is only possible once payment for the goods in question has been settled in full.
f) The only basis for a complaint pertaining to colours of materials printed using CMYK colours is a cromalin proof. Failure to provide a template print precludes any option of submitting complaints pertaining to the colour scheme printed using the CMYK colour model.
g) The only basis justifying a complaint pertaining to data written on a CD / DVD are differences between data on the master disc and the produced copies thereof.
In practice, this means that:
h) Karoprint shall not be liable for incompatibility of ordered CDR / DVDR discs with computer and audio-visual hardware used to read them or write on them. Lack of such compatibility should be taken up with the hardware supplier.
We shall be responsible for defects and shortages to ordered goods and services solely up to the quoted price thereof. This also applies to a failure to observe the agreed order performance dates.
Karoprint reserves the right to deliver goods with a certain degree of shortages, which might accumulate throughout the multi-stage production processes.
The acceptable shortages are as follows:
|Print run:||Acceptable shortage|
|0 – 100||10|
|101 – 1000||20|
|more than 1100||30|